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Terms & Conditions

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1) Detailed here is a large selection of our current stock list but please bear in mind that new vehicles are being added daily. We do our very utmost to ensure that the stock list is constantly up to date but due to the nature of the industry, there may be occasions when the removal of sold vehicles may overlap with lists being updated. Additionally, prices, specifications, colours, number of owners and mileages may differ slightly from actual cars in stock. Please ensure you clarify these details on inspection of each vehicle.


2) Vehicles viewed on our website :-

Whilst every effort is made to ensure the accuracy of colours, specifications, owners, mileage, and any other such descriptions, errors may occur so please confirm these details on inspection of each vehicle. If in any doubt please request such details to be stated in writing and we will be please to do this.

3) Vehicles of ours viewed on other websites :-

Many websites these days use "Pre Filled" item information, this information is from various data bases supplied to them by third parties (not us), a description is usually gained by initialy supplying a registration, which in turns supplies generic data in relation to such things as specification. Because this data is by its nature "Generic", differences can occur between a description and the actual vehicle on offer. For example an "SE" specification for a vehicle may in most cases have "a cruise control" fitted, some "SE" specification cars may not have this fitted. Because of this errors may occur so please confirm these details on inspection of each vehicle. If in any doubt please request such details to be stated in writing and we will be please to do this.

4) Pre sale information including vehicle files :-

As mentioned above, to ensure customers get exactly what they expect we create a " Vehicle File " for any vehicle offered for sale, they are available freely for inspection by customers, so items like HPi confirmation, V5 registration document details (ie number of owners), MOT history, and mileage history, proof of mileage investigation, etc can be inspected to assist an informed decision prior purchase.
Vehicle files will include the following:-
. Copy of the V5 registration document showing previous and previous previous keepers, this will afford any customer the opportunity to take details and research the potential purchase, in particular they can see vehicle data which will include such things as engine size, taxation band, previous keepers details (should a customer wish to contact them which they will be welcome to do so), and see important data such as the number of owners, and date of manufacture and registration.
· Details of Hpi and or Experian checks carried out
· Copies of VOSA mot history, showing previous MOT history including MOT test station details, and mileage information
· Copies of letter(s) to and from previous keeper(s) of vehicles checking history

We strongly advise customers to take advantage of this facility.

5)
Standard Vehicle deposits :- Our standard deposit varies dependant on the agreed sale price of the vehicle.
Deposits - For vehicles under £2500, this is £250, for vehicles over £2500 this is £500, and for vehicles over £10,000, it is 10% of the agreed sale price.
Unless otherwise specified in writing prior placing a deposit, the deposit you are placing is not to “hold a vehicle” as this is not something we do, but as part payment of the vehicle in question. Here at Specialist Cars we have a company policy that should you not proceed with this purchase we will not keep this deposit, but in some cases an amount equal to the costs which we have incurred will be forfeited from it, in this case this said amount will be quantified and you will be informed of this amount in writing, at the same time the balance of the deposit you have paid will be returned.
It is our company policy to do this within 14 days from the date we are notified you no longer wish to proceed with the purchase of the vehicle.
Please note in the case of a card transaction, please allow up to 5 working days for this to process through our card merchant service providers, card deposit refunds do not show immediately after a refund has been done.

Deposits for imported vehicles are different to the above.
For vehicles we have bought for stock from oversea`s countries that are been imported and still in transit, which have not been viewed, our standard deposit is £1500, and for vehicles over £6000, it is 25% of the confirmed sale price.
(*** IMPORTANT *** in the case of imported vehicles bought for stock and in transit that have not been specificatly ordered, re-registered and/or modified at the request of a customer on arrival to the UK, any deposit is fully refundable if on viewing the vehicle you decide not to proceed with the purchase) 
Again it is our company policy to do this within 14 days from the date we are notified you no longer wish to proceed with the purchase of the vehicle.
Please note in the case of a card transaction, please allow up to 5 working days for this to process through our card merchant service providers, card deposit refunds do not show immediately after a refund has been done.

6) Return of vehicles under Distance Selling Regulations :-

Should you wish to return a vehicle under the Distance Selling Regulations 2000, this is ok (it is your right to do so), and can be done up to 1 week after you take delivery of the vehicle. Notice must be made in writing, the vehicle should then be returned to our address detailed in your paperwork, or if this can not be done, made available for collection. Should we collect the vehicle the cost will normally be charged at our standard rate of £1.49 per mile, please note in some cases where delivery has been subsidized when purchased this cost will differ in price and may cost more then the initial amount charged for delivery.

Vehicles MUST be returned in the same condition as they were when supplied, with all correct paperwork, relevent history and such items as spare keys, etc

7) Complaints procedure :-

If you have a complaint of any nature we want to hear from you as soon as possible so we can attempt to resolve this to your satisfaction.

Complaints are dated and timed, and entered onto a system, under this system we set a time frame of 14 days for complaints to be resolved unless under exceptional circumstance a delay may occurs, (ie rare hard to find parts been sourced).

If after 14 days your complaint is still not resolved it will be referred to the Director for final resolution.

8) Limitation of Liability :-

Nothing in these Terms and Conditions affects or excludes your statutory rights as a consumer or any other rights which may not be excluded or by law. Otherwise all terms implied by law are excluded to the fullest extent permitted.